Guide for MSPs
Every client you manage, in one console, on one pool of seats and one invoice.
This is the how-to. If you are still deciding, the page for MSPs sets out why providers are targeted, with the sources.
How it is priced
You contract for a pool of seats and spread it across as many client companies as you like. There is no per-client minimum and no separate invoice per client, so a ten-person client costs you nothing extra to onboard and a five-hundred-person one draws from the same pool.
It genuinely does not matter how the pool is distributed. Five seats at one client and five hundred at another are the same six hundred seats to us. What you are billed for is the total, which means you can win a small client on Monday without a pricing conversation.
Your own staff train too, and they sit inside the same pool. The console shows the split so the numbers never appear to contradict each other.
Growing past the pool
Growth is not a wall. Passing your contracted seats is allowed and simply billed at your own contracted rate on the next true-up, so a client hiring their next employee is never blocked over a contract that employee has never heard of. The console warns you before it happens and shows exactly how much room is left.
| State | What it means |
|---|---|
| Room left | Allocate freely, nothing to do. |
| Nearly full | Worth topping up before your next client onboarding. |
| Over | Billed at your rate on the next true-up. New invites pause; people already in your clients' directories keep signing in. |
| Backstop | Everything stops. You will have heard from us well before this. |
Shrinking is handled at renewal rather than mid-term: you bought the term, so losing people during it does not reduce what you owe. What it changes is the rate we quote next time, and we would rather tell you that before the call than after it.
Seeing your clients
The Clients tab ranks your book by who needs you most: measurably weak first, then quietly absent, then everyone else. A client where nobody trains never looks bad on score alone, which is exactly how an account is lost, so attendance is surfaced next to the score rather than behind it.
You see aggregates, not rosters. Scores, grades, attendance and leadership take-up per client, and no individual member’s name, address or personal risk score. Handing over a client’s staff list is a different decision with data-protection consequences behind it, and it should be an explicit agreement between you and them rather than something that arrives because a query was convenient to write. Talk to us if your agreement with a client covers it.
White-label
Clients can be recoloured and renamed to your brand or theirs. The training keeps its story, because the story is what makes people finish it.
Certificates keep BadgerQuest as the issuer, and that is deliberate. A certificate is worth something because somebody other than the holder issued it, and because its serial can be checked against the issuer’s own records. Reissued under your brand it becomes a document you wrote about your own client, which is a claim rather than evidence. The client company is named on the certificate; the attestation stays ours to stand behind.
Getting set up
MSP accounts are set up by us against a Stronghold contract, so start with a conversation rather than a signup form. Once your book is linked, open any client from your Clients page and you are working inside their company: invite their people, set their required training, read their records. Everything works the way it does for a direct customer, so the guide for companies covers domains, roles, required training and the score. Most of the small firms you look after have no IT staff of their own, which is the point; where a client does have one, they keep admin rights on their own company alongside you.
You work inside a client as an admin, never as its owner, so their billing, their plan and ownership of the company itself stay out of your hands. A banner names whose company you are in the whole time you are there, and the visit is written to their audit log, not yours, because the company being administered is the one entitled to know.
Client plans follow yours automatically, so a tier change on your contract flows down without you touching each one. Domain verification, SSO and SCIM all work per client exactly as they do for a direct customer.
Talk to us and we will size a pool against the book you actually have.